Policies

 Musterring

A German Brand Since 1938

Business Policies

Return and refund policy

  • The product has a 10-year structural warranty, if there is a problem with the mattress structure confirmed by the company’s experts, the company will replace the product with the customer paying for the shipping.
  • We reserve the right to refund in all cases.

Order Cancellation Policy

We reserve the right to cancel the order in any case.

Shipping Policy

Delivered by the company’s transportation with the following conditions:

  • Monday – Friday except public holidays
  • Free delivery in Bangkok and vicinity
  • For other provinces, there are shipping costs according to the distance. You can inquire about shipping costs with the company before placing an order.
  • We need to know the recipient’s location, name and phone number, as well as the delivery date and time, so please contact our team via the https://musterring-th.com/contact website during business hours.

Privacy Policies

Our privacy policies cover:

  1. Personal information stored by the company includes name-surname/email/phone number
  2. Purpose for collecting personal information:
    • To record customer information and history
    • To manage orders and conduct transactions with customers
    • To contact customers for product delivery
    • To answer questions or contact customers in other cases
    • To present programs that provide various benefits
    • To promote new products and notify news, promotions, etc. 
    • For organizing marketing activities such as organizing events
    • To follow up and develop the company’s website/application
  3. We will retain your data for the period necessary to fulfill the specified purposes for which the personal data is processed; The retention period for personal data will change depending on the purpose specified for processing that personal data. and taking into account the following factors:
    • The period required for the fulfillment of the storage purpose. or necessity that must exist to provide any service to you
    • Until you withdraw your consent in the case where we rely on consent to process your data
    • We will retain your data for a period not exceeding 5 years from the date the transaction between you and the Company ends
  4. If the customer wants to delete or edit personal information stored by the store or inquire about our privacy policy, please contact our team via the https://musterring-th.com/contact website during business hours. 
  5. Disclosing your personal information to third parties:
    • In carrying out the purposes specified in this Privacy Policy, the Company may disclose your information to the following third parties
      • Companies in the group located abroad which include executives, directors, employees, employees, and/or internal personnel of the said company to the extent relevant and necessary to use your data
      • Company advisors such as auditors, legal advisors, lawyers, or any other expert both inside and outside the company group
      • Website pages, applications, internal press releases of the company, and/or the company’s social media
      • Any other person or organization to which you have given consent to disclose your personal information